Customer-facing English

How it works

Put three real sent emails in the brief as models. Score samples against those, not against a school essay. Internal Slack can be looser. Customer threads cannot. For a U.S. company hiring one Filipino teammate, write this into the brief, the employment contract, and the peso payroll file before the start date. Slack habits do not override the Labor Code, BIR, or NPC. If the local employer of record holds the paper, they run the statutory step; you still owe a clean operating definition so the seat does not fail in week three. Put a number on the example when you budget loaded cost, because a nameless allowance always returns as a December surprise or a missed SLA.

Example: refund email sample matches your model in tone and completeness. Hire. Sample reads like a school recitation. No.

How it differs

English writing sample is the test artifact. Accent and register split sound from diction.

Common errors

Using IELTS scores instead of your sent-mail models.

In practice

Treat Customer-facing English as a week-one operating object. Put the expected sentence in the brief: what they send, to whom, by when. Culture words do not replace a template. Write an owner - founder, local employer, or worker - and a date you will look at it again: first cutoff, first holiday, or first miss. If nobody can show a contract clause, a payslip line, a calendar block, or a checklist box, you do not have customer-facing english yet. You have a conversation. Convert the conversation before the person starts, while changing the deal still costs a paragraph rather than a resignation. Re-read the worked example above against the actual hire in front of you. If the numbers in that example cannot be swapped for this seat’s pesos, hours, and start date, the brief is still unfinished.