Home/Roles/Customer service/Customer support representative

Customer service

Up to 78% less than a U.S. hire

Customer support representative

Email, chat, phone, English you can put in front of a customer.

The seat.

Philippines for volume and overnight. Mexico for live U.S. hours and bilingual coverage. Hours are set before anyone interviews.

What they own.

  • Ticket queue
  • Live chat
  • Refunds and how-tos
  • CSAT notes

Typical monthly pay.

  • U.S. loaded$5,120
  • Philippines$900
  • Mexico$1,400

Annual keep vs U.S. loaded: about $50,640 on one mid-level seat. Estimates, not a quote.

Savings

What this seat keeps.

Level

You keep, annually

$0

vs a loaded U.S. hire

  • U.S. loaded
  • Philippines
  • Mexico

Get Started

Estimates from typical mid-market pay. Not a quote.

Customer service

Other seats in this book.

Customer experience specialistup to 67% lessTechnical supportup to 75% lessChat supportup to 65% lessCustomer success coordinatorup to 65% less

Get Started

Tell us the seat. We’ll tell you if we can fill it.

Twenty minutes. If we cannot fill it in the Philippines or Mexico, you hear that first.