Home/Roles/Customer service/Technical support

Customer service

Up to 75% less than a U.S. hire

Technical support

Product questions that need a brain, not a macro.

The seat.

SaaS and commerce seats. They reproduce the bug, write the note, and do not pretend to be engineering.

What they own.

  • Tier-1/2 tickets
  • Repro notes
  • Help center gaps
  • Bug routing

Typical monthly pay.

  • U.S. loaded$6,656
  • Philippines$1,300
  • Mexico$1,800

Annual keep vs U.S. loaded: about $64,272 on one mid-level seat. Estimates, not a quote.

Savings

What this seat keeps.

Level

You keep, annually

$0

vs a loaded U.S. hire

  • U.S. loaded
  • Philippines
  • Mexico

Get Started

Estimates from typical mid-market pay. Not a quote.

Customer service

Other seats in this book.

Customer support representativeup to 78% lessCustomer experience specialistup to 67% lessChat supportup to 65% lessCustomer success coordinatorup to 65% less

Get Started

Tell us the seat. We’ll tell you if we can fill it.

Twenty minutes. If we cannot fill it in the Philippines or Mexico, you hear that first.