Global capability center

How it works

A GCC still employs people under the Labor Code. The difference is the work mix and who owns the playbook. Shared services can live inside a GCC. So can a product engineering pod. Headcount is usually tens to hundreds, not one. IBPAP has treated GCC expansion as part of the industry’s next chapter while trimming longer-range volume targets as AI hits low-complexity seats. For a 701am-shaped buyer, GCC is context, not the SKU. You may hire alumni of GCCs. You are not opening one by adding a researcher.

Example: a bank GCC in BGC employs 200 analysts. Your hire is one of them leaving for a dedicated U.S. seat at ₱90,000. You bought a person with GCC habits, not a center.

How it differs

Captive is the older umbrella. KPO is the work type. Shared services is the function map. BPO is multi-client volume.

Common errors

Promising ‘GCC quality’ on a $700 admin seat. Assuming GCC alumni will accept BPO night bids without a premium.

In practice

Treat Global capability center as a week-one operating object. Name the employer on the contract and the manager in Slack. If those two names cannot both be true at once, the model is theater. Write an owner - founder, local employer, or worker - and a date you will look at it again: first cutoff, first holiday, or first miss. If nobody can show a contract clause, a payslip line, a calendar block, or a checklist box, you do not have global capability center yet. You have a conversation. Convert the conversation before the person starts, while changing the deal still costs a paragraph rather than a resignation. Re-read the worked example above against the actual hire in front of you. If the numbers in that example cannot be swapped for this seat’s pesos, hours, and start date, the brief is still unfinished.