Handoff defect rate

How it works

Count defects weekly. Coach the template. If the rate stays high, the person or the brief is wrong. Do not add more meetings first. For a U.S. company hiring one Filipino teammate, write this into the brief, the employment contract, and the peso payroll file before the start date. Slack habits do not override the Labor Code, BIR, or NPC. If the local employer of record holds the paper, they run the statutory step; you still owe a clean operating definition so the seat does not fail in week three. Put a number on the example when you budget loaded cost, because a nameless allowance always returns as a December surprise or a missed SLA.

Example: 20 handoffs, 5 missing the decision needed: 25% defect. After template, 2 in 20.

How it differs

Follow-the-sun handoff is the practice. Status-before-bad-news is the prose rule.

Common errors

Measuring vanity ‘handoffs sent’ with empty bodies.

In practice

Treat Handoff defect rate as a week-one operating object. Put a peso or dollar figure on the next twelve months. If the word cannot survive that arithmetic, it is marketing. Write an owner - founder, local employer, or worker - and a date you will look at it again: first cutoff, first holiday, or first miss. If nobody can show a contract clause, a payslip line, a calendar block, or a checklist box, you do not have handoff defect rate yet. You have a conversation. Convert the conversation before the person starts, while changing the deal still costs a paragraph rather than a resignation. Re-read the worked example above against the actual hire in front of you. If the numbers in that example cannot be swapped for this seat’s pesos, hours, and start date, the brief is still unfinished.